Returns & Refunds

Are all sales final?
As this is a limited pressing, all vinyl sales are final.

My order arrived damaged/defective
Please contact us within 10 days of receiving your order with a video or picture of the damages.  If we determine the item is damaged/defective a return authorization number will be provided.  You will then have 30 days to return your package.  Any returns received after the 30 days will no longer be accepted and a refund or replacement will not be issued.  

I have a wrong or missing item in my order
Please contact us within 10 days of receiving your order and we will be happy to address.  For incorrect items, please send a picture of the item you received.

Replacement / refunds
As this is a limited pressing, we may not have inventory available to replace missing or damaged items.  Should this be the case, we will issue a refund against your original order.

How to contact us
If you need to contact us regarding a refund, exchange, or return, please send us an email to customerservice@groovevinyl.ca or contact us toll-free at 1-844-GROOVIN (1-844-476-6846)

 

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